Shipping policy

Shipping Policy | ZERMONTE

Last Updated: October 21, 2026

Thank you for shopping with ZERMONTE. We aim to deliver your original leather slippers and chappals safely and as quickly as possible. This policy explains our order processing, delivery times, shipping charges, and tracking process.

1. Order Processing

Orders are processed as soon as possible after they are placed. Our team may contact you to confirm your order and delivery details before dispatch.

Once your order is dispatched, you may receive a confirmation message with tracking details, where available.

2. Shipping Methods & Delivery Times

We deliver orders across Pakistan.

Estimated delivery times are:

  • Rawalpindi, Islamabad, and Lahore: 1–2 working days

  • Karachi: 2–3 working days

  • Other cities in Pakistan: 3–5 working days

These are estimated delivery times and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Free home delivery is available on eligible orders as advertised on our website. If any shipping charges apply, they will be communicated before your order is confirmed.

4. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders. Please provide an accurate phone number and delivery address so our courier partner can deliver your parcel successfully.

Where available, you may check your parcel before making payment according to the courier's applicable rules.

5. Order Tracking

After dispatch, tracking details will be shared where available. Tracking information may take some time to appear or update on the courier's system.

6. Shipping Destinations

We currently deliver within Pakistan. International shipping is not currently available unless specifically offered on our website.

7. Address Accuracy

Please ensure that your name, phone number, city, and complete delivery address are correct when placing your order. If you need to correct any details, contact us as soon as possible. Changes may not be possible once your parcel has been dispatched.

8. Lost, Damaged, or Delayed Packages

If your parcel is delayed, lost, or arrives damaged, please contact us. We will review the issue and assist you in coordinating with the courier where necessary.

9. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We may be able to accommodate your request before dispatch. Once the parcel has been dispatched, cancellation or changes may no longer be possible.

Any approved refund will be handled according to our applicable refund and return policy.

10. Contact Us

For shipping or delivery questions, contact ZERMONTE:

We appreciate your trust in ZERMONTE.