Refund policy

ZERMONTE

Return, Exchange, Refund & 1-Year Warranty Policy

At ZERMONTE, we believe premium quality should come with reliable customer service. Your satisfaction and trust are important to us. Our return, exchange, refund, and warranty policy is designed to provide you with a clear and convenient shopping experience.

1. Wrong Product, Size or Color

We take great care to ensure that every order is delivered correctly. If you receive a different product, size, or color from what you ordered, you may request a return or exchange.

  • You can report the issue on the day you receive your parcel or within 10 days of delivery.

  • Please contact us with your order number and clear photos or videos showing the issue.

  • Once the issue is verified, we will guide you through the return or exchange process.

  • If the mistake was made by ZERMONTE, we will work with you to resolve it fairly.

2. 10-Day Return & Exchange Policy

If you need to return or exchange your order, please contact us within 10 days of receiving your parcel.

For a return due to a change of preference or an incorrectly selected size, the product must be unworn outdoors, unused, and in its original condition and packaging. Approval will be subject to our return conditions.

Products that are defective or incorrectly supplied will be assessed separately and will not be treated as ordinary change-of-preference returns.

3. 1-Year Product Warranty

Every eligible ZERMONTE product comes with a 1-Year Warranty for qualifying product or manufacturing issues.

If you experience a problem with your product within one year of receiving it, contact our support team with your order details and a description of the issue.

Our team will assess the issue and determine an appropriate solution, which may include repair, replacement, or another agreed resolution, depending on the nature of the problem.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or damage caused after delivery. All warranty claims are subject to inspection and verification.

Please note: The 1-year warranty is separate from the 10-day return and exchange period. It covers eligible product issues and does not mean that a used product can be returned for any reason.

4. How to Return Your Parcel

We aim to make the return process as simple as possible.

  1. Contact us through WhatsApp or email and provide your order number and reason for the return.

  2. Our team will confirm the return instructions and destination.

  3. Pack the product securely and send it through a courier service, following the instructions provided by our team.

  4. Share the courier receipt or tracking number with us so we can track your parcel.

Please contact us before dispatching a return to ensure it reaches the correct destination.

5. Refund Processing

Once your return request has been approved and the applicable refund conditions have been met, we will process your refund.

Our target is to transfer approved refunds to your provided bank account or agreed payment account within 24 hours of the return being verified and approved.

Banking or payment-provider delays may occasionally affect the time it takes for the funds to appear in your account.

For Cash on Delivery (COD) orders, please provide accurate account details when requested by our support team.

6. Return Shipping Charges

If you receive the wrong product, size, or color due to an error on our part, please contact our team so we can explain the appropriate return or exchange arrangements.

For other return requests, shipping charges and eligibility will be confirmed by our team before you send the parcel.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been prepared for dispatch or handed over to the courier.

8. Contact Our Support Team

For return requests, exchanges, warranty claims, or any questions about your order, please contact us:

Brand: ZERMONTE
Phone / WhatsApp: 0342 0576071
Email: zermonte@gmail.com

Please include your order number so our team can assist you efficiently.

Our Commitment to You

At ZERMONTE, we are committed to premium leather products, honest service, and a better shopping experience. Thank you for choosing ZERMONTE and placing your trust in us.

ZERMONTE
Premium Leather. Timeless Style.